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FAQ
No. The public form creates a booking request. Soluxe reviews timing, itinerary, vehicle preference, partner-network availability, and pricing before confirming any reservation.
Service areas are available by request. Soluxe reviews the itinerary, provider fit, and partner-network availability before confirming any booking.
Hourly car service and event transportation requests have a three-hour minimum. Airport transfer and point-to-point requests are priced by route, distance, timing, vehicle preference, and availability.
Yes. You can select a preferred vehicle category. Specific make, model, color, and availability are subject to Soluxe confirmation and partner-network availability.
For hourly or event service, choose the correct service length in the booking form. For point-to-point or airport transfer requests, Soluxe reviews route and distance before confirming final pricing.
Yes. Add pickup, dropoff, itinerary notes, and any extra stops in the booking request so Soluxe can review timing and pricing.
Airport transportation may be requested by service area availability. Add airport, flight, pickup/drop-off, luggage, and timing details so Soluxe can review distance-based pricing and provider fit.
Not currently. Mercedes Sprinter service is currently available for hourly car service and event transportation only.
Private events, VIP movement, nights out, and premium event transportation may be requested, subject to availability and itinerary review.
Soluxe may coordinate chauffeur service through trusted partner providers. The site describes preferred vehicle categories and client preferences, not guaranteed owned inventory.
Soluxe reviews your request, verifies availability, clarifies details if needed, and then confirms next steps. A deposit is required to secure a booking, deposits are non-refundable except where required by law, and the deposit is applied toward the final balance. The full balance must be paid at least 24 hours before the scheduled service time.
Yes. Smoking or vaping is permitted with a mandatory $200 smoking/vaping fee. Service remains subject to applicable law, safety requirements, and provider-specific restrictions.
Yes. Wedding transportation is available by request and can be coordinated with Soluxe based on itinerary details, timing, vehicle preferences, and provider availability.